November FAQ - How do I get My Team to Provide Better Levels of Customer Service?
Delivering consistently great customer service is hard. Otherwise, we would not have nearly as many books, courses, articles, or businesses built on how to provide better customer service.
Great Coaching and Customer Service Have One Important Thing in Common and It’s not What You’d Expect
You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.
The Value of Creating a Customer Journey Map for You and Your Team
What do you know about your customers? This is a question that all companies ask themselves, and likely try to answer on a regular basis.
If You Want to Improve Your Customer’s Experience, Stop Looking at Your Scores. Do This Instead
Most retailers use some type of customer satisfaction survey to help gain an understanding of their customer’s thoughts about their shopping experience.
FAQs - Questions From Today’s Future Leaders - September
Creating an outstanding customer experience should be the goal of every retail leader. Over the past decade, voice of the customer type surveys have continued to gain in popularity. I would wager that nearly every major retailer has some level of customer satisfaction measure within their business.