I was shocked to find how out few people set or write goals, especially given the amount of information available on the importance of goals and goal setting.

To all those celebrating Christmas today, Merry Christmas. For others, I hope this holiday season has been joyous as well as productive.

The words goals and expectations are two of the common components of the daily lexicon in the retail world. They are sometimes used interchangeably, and other times people argue that they are vastly different. A typical refrain about goals is that they are aspirational

I have always been both fascinated and a little annoyed by the phrase, “perception is reality.” The ironic thing is how I interpret that statement, and its use is a case of perception.

As the year is coming to a close many of us are in the midst of budgets and planning strategies for our business in the fast-approaching new year. It is easy to get caught up in that process for your store, district, or whatever level you are responsible for.

December is usually a busy month for a multitude of reasons. People are celebrating the holidays or preparing for them. There is a lot going on both personally and professionally. It is not just the holiday season; it is budgeting and planning season as well.

Following the recent series of articles I published on the topic of Servant leadership I received several requests for additional resources on the subject. There are plenty of options available and the subject provides a seemingly endless supply of information...

I admit I am an early adopter and a bit of a tech geek. I enjoy trying new things in technology and am fortunate enough to be able to get in early on some of the new gadgets. I have owned an iPad since it was released.

As a District Manager or any level multi-unit leader it is so easy to feel as though all of the *other* projects that come up keep us from the things that we think are most important - developing our team and spending time with them in their locations.

Many cultures around the world celebrate a type of Thanksgiving. We tend to think of it as an American holiday that dates back to the times of the pilgrims. However, most cultures give thanks for the fall harvest and that it will carry us through the cold winter months.