There is so much discussion about the importance of having a work and life balance. I agree with the sentiment for sure, but I think most discussions overlook one key point. One must first define what balance really is.

The nature of a servant leader is to be a developer, a listener, and a coach. However, in addition to those qualities and characteristics, there are some additional attributes that I believe are worth exploring.

It feels great to complete a project, regardless of the size. There is a sense of accomplishment and pride that comes from getting to the finish line. Whether your project was a tremendous success or it had bumps along the way there is something that every project has.

You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.

Over the course of the last few weeks we have taken a deep look at what empathy is and what it can mean for a leader and their team. We have reviewed ideas for how you can strengthen engagement with your team and improve your skills as an empathetic leader.

What drives the behaviors you carry out each day? In many cases they are driven by habits we have formed over time from different environments.