You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.

Much like leadership itself, there is a belief that influencing others is something that comes with a title or an activity that not everyone can participate in. However, like leadership, anyone can be an influencer.

[Influence is an important skill for any leader.] The ability to influence upwards is advanced leadership and critical to those looking to advance beyond their current levels.

Following the recent series of articles I published on the topic of Servant leadership I received several requests for additional resources on the subject. There are plenty of options available and the subject provides a seemingly endless supply of information...

Many cultures around the world celebrate a type of Thanksgiving. We tend to think of it as an American holiday that dates back to the times of the pilgrims. However, most cultures give thanks for the fall harvest and that it will carry us through the cold winter months.

The nature of a servant leader is to be a developer, a listener, and a coach. However, in addition to those qualities and characteristics, there are some additional attributes that I believe are worth exploring.

The benefits of servant leadership are numerous, but I want to key in on one, in particular, engagement. When you look at a lot of the work that has been published about creating engagement or an engaged workforce, most items come back to the leader.

The idea and term of servant leadership is becoming more prevalent in discussions around styles and types of leaders. But many people may still not know what servant leadership really is. Over the course of the next several articles I am going to explore this subject and share my thoughts and insights into my own learning on this skillset of a leader.