Leadership Word of the Week: OmniChannel

For 2022, I have decided I would share my thoughts in 150 words or fewer every Saturday on a common business word or recent buzzword. These are just my quick thoughts on what the word may mean or how it may apply to our retail world. Enjoy.

If there is a word you would like to see my thoughts on, please send my way – chris@effectiveretailleader.com.

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Chris Richardson

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The Ritz-Carlton Approach to Customer Service: How Can You Apply Those Principles to Your Business?